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International Customers

  • Shipments
  • Payment & Currency
  • Taxes
  • SHIPMENTS

    How much does international shipping cost?

    NutriActiva offers highly discounted international shipping rates that automatically calculate in the the shopping cart. 

    To which countries do you ship?

    NutriActiva ships to most countries. If shipping is not offered to your country, please contact us.  International buyers may prefer to use a USA mailbox service in Miami such as eShopEx with reliable and affordable delivery to your home, with service to more than 200 countries.

    When will my package arrive?

    Typical shipping times are indicated next to each shipping option during checkout.  In most cases your package arrives within 1 week. Occasionally packages experience customs clearance delays that are beyond our control. 

    Can you ship my package to my friend in Miami, New York, etc?

    Yes, you can indicate a separate shipping address during checkout.

    If receiving at a residence (house, apartment), the address must include the name of a person who lives at the house. 

    If receiving at a hotel, the address must include the name of a person who is registered at the hotel. 

    PAYMENT

    What forms of payment do you accept?

    We accept the following forms of payment:

    • Credit Card (must be able to pay in the USA)
    • Paypal (no account required)
    • Bank transfer to our USDk, COP, EUR, and GBP accounts*
    • Western Union

    *Many other currencies are available as well.  Please contact us for more info.  

      Payment information entered on our site is secured with 128-bit encryption.

      In what currency are the prices?

      US dollars (USD)

      TAXES

      How much will I be charged for international import taxes?

      To save you time and hassle, we collect import taxes for many countries at checkout so your package arrives with taxes prepaid. These taxes include VAT and duty and are calculated in the shopping cart as follows.  

      • Canada 5%
      • Colombia 19%
      • Euro Zone countries 24% (20% VAT + 4% duty)**
      • Mexico 16% 
      • Norway 29% (25% VAT + 4% duty)
      • Switzerland 11.7% (7.7% VAT + 4% duty)
      • United Kingdom 24% (20% VAT + 4% duty)

      **As items ship from our U.K. warehouse, the U.K. VAT rate of 20% applies. 

      For all other countries

      • You may be charged import taxes by your country when you receive your package.
      • The tax amount is determined by the laws of your country, according to the value of the shipment.
      • As the importer, you are responsible for any and all import requirements.
      • You may contact us for a import tax estimate before purchase.